We are
By providing flexible finance options, we aim to empower companies to realise their potential – to grow, prosper and flourish. We also understand the challenges of business – and our services and insight help you overcome them, fast!
a bridge to expansion.
Let us help you
Tell us who you are and we’ll do our best to point you in the right direction.
Our services
We provide finance to small and medium sized businesses to help them purchase equipment, free up working capital and invest in growth
Hire purchase
Hire purchase is a simple way to buy an asset and spread the cost over a defined amount of time.
Finance leasing
A finance lease works as a rental agreement. We buy the asset you need and rent it to you over the duration of the lease contract. That means you have it straight away, and only need a fraction of the total amount up front.
Asset equity release
Asset equity release is a finance solution that enables you to raise capital for your business by securing a loan against your high-value assets – traditionally machinery, equipment or vehicles.
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Careers at Simply
If you’re looking for a place to grow, learn and advance your career, take a look at what we offer and become part of our team.
Collections Executive (12-month maternity cover with possibility of extension)
Collections Executive (12-month maternity cover with possibility of extension)
Collections
Simply is a young, innovative but established finance company, aiming to support entrepreneurs and SMEs to access funds needed for growth. Simply has grown rapidly and has become UK’s 3rd fastest growing financial institution, and the 47th fastest growing company in Europe in the FT1000.
Its growth has been fuelled by a dedication to providing business owners with the highest service quality. By providing flexible finance options, Simply empowers companies to realise their potential – to grow, prosper and flourish.
We are looking for a motivated individual to cover maternity leave for a period of 12 months. Candidates must have previous collections experience and be able to hit the ground running. The individual should have good initiative, willing to learn and work well in a team environment as well as autonomously. Asset finance experience not essential.
The individual will receive full training & mentoring.
Key Requirements:
- A passion for helping people.
- Strong telephony skills
- Systems/process development skills
- Ability build and maintain relationships with customers as well as internal cross team relationships.
- Motivated and a passion for excelling.
- Excellent communication skills and high emotional intelligence.
- Passion for delivering outstanding, professional customer service.
- Good numerical skills.
At Simply, it is the people who make the company brilliant. We welcome applications from all backgrounds, abilities, beliefs, and identities. We strongly believe that individuality and different points of view make us better. We are committed to inclusion and will actively seek to build diverse teams. We aim to support you on your journey in realising your potential, and we expect you to be part of driving our commitment forward.
How to Apply:
Email shauna.long@simply.finance and neil.garner@simply.finance with your CV and any supporting information
Customer Service Manager
Customer Service Manager
Simply is a young, innovative but established finance company, aiming to support entrepreneurs and SMEs to access funds needed for growth. Simply has grown rapidly and has become UK’s 3rd fastest growing financial institution, and the 47th fastest growing company in Europe in the FT1000.
Its growth has been fuelled by a dedication to providing business owners with the highest service quality. By providing flexible finance options, Simply empowers companies to realise their potential – to grow, prosper and flourish.
Simply are looking for a new Customer Service Manager! As Customer Service Manager your key purpose is to enable the smooth running of the Customer Service team and ensure customer satisfaction. You will be the main point of contact for in-life queries and will be responsible for any escalations raised within the team. You will be expected to carry out the everyday tasks and implement process improvements by working closely with other teams to ensure successful outcomes for customers. The is a hybrid role with a mix of working from home and a minimum 2 days a week in our London Office.
The Role:
- Management of the customer service team (2 direct reports), conduct frequent 1-1s and meetings
- Be the point of contact for escalations from customers
- Point of contact for in-life queries, settlements
- Liaise directly with customers directly over the phone and email
- Responsible for team recruitment and HR appraisals
- Handle / oversee the complaints ensuring they are dealt with in timely manner within regulation
- Ensure the smooth running of National Customer Service Week
- Analyse Customer surveys & feedback to help shape a successful customer journey
- Ensure that queries are handled correctly and in a timely manner
- Work closely with departments to ensure smooth running of our system and manage process improvements
- Ensure that process guides are up to date
- Training of new starters and relaying training if processes change
- Contribute ideas to the development of the CS team
- Involvement in the system decisions, customer requirements for the customer app
- Ensure the smooth running of Simply partnerships
The Candidate
- 2+ years in a Customer Service role (or similar) and complaints handling experience
- Confidence to make sound decisions
- Experience managing a small team or a direct report
- Asset finance experience required
- Excellent at building rapport on the phone & in-person
Please send your CV and any other additional information to joshua.gooch@simply.finance