Customer Service & Complaints Executive

Join Simply — where great people help great businesses grow.

Simply is a young, innovative, and proudly people‑powered finance company on a mission to help entrepreneurs and SMEs access the funding they need to grow, prosper, and flourish. We’re all about flexibility, high‑quality service, and empowering businesses to realise their potential.

Our Customer Service team is expanding, and we’re looking for someone who brings energy, curiosity, and a genuine passion for solving problems, especially when it comes to getting complaints right and helping us deliver the kind of experience customers rave about.

Customer Service Executive Responsibilities Include:

• Respond to customers promptly via phone and email, ensuring every interaction delivers a positive outcome.
• Manage core account processes such as settlements and statement requests, reschedules, general queries, invoice generation, refunds, cash allocation, agreement unwinds, and exposure calculations.
• Maintain accurate and up‑to‑date customer records, ensuring clear and helpful CRM notes.
• Identify and record customer dissatisfaction, aiming for swift resolution and escalating complaints appropriately when needed.
• Escalate risks or potential risks that may affect good customer outcomes.
• Identify opportunities to improve processes and customer experience.
• Ensure all actions reflect Simply’s values and commitment to brilliant service.

Critical Skills and Experience Required:

• Asset finance industry experience is essential (HP, leasing, refinancing, or similar products).
• Experience managing complaints from investigation through to resolution.
• Proven ability to identify service or workflow improvements and propose practical solutions.
• Strong numerical skills and high attention to detail, particularly when handling settlements and repayment queries.
• Excellent written and verbal communication skills.
• Warm, engaging, and customer‑focused communication style.
• Proactive self‑starter able to work effectively in a busy and evolving environment.
• Self‑motivated with a strong drive to deliver excellent outcomes.
• Awareness of FCA expectations around complaint handling and fair customer outcomes (desirable).

Come as You Are!

At Simply, people make the company brilliant. We welcome applications from all backgrounds, abilities, beliefs, and identities. Individuality isn’t just accepted, it’s celebrated. We’re committed to building diverse teams and supporting you in realising your potential – we’d love for you to help us push that commitment even further.

If you’re interested in hearing more, please send your CV to maddy.pooley@simply.finance